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Every call your team takes is scored and summarized by AI and posted straight onto the Zendesk ticket as a structured internal note, with issue type, resolution, and customer sentiment captured automatically. No copy-paste, no manual call logging.
Book a Free DemoZendesk is where support and service teams live, and a ticket is only as good as the notes on it. The problem is that phone calls are the hardest channel to capture. Agents wrap up, move to the next call, and the conversation gets boiled down to a one-line "called customer" or nothing at all. Voipcom AI closes that gap: it listens to every call your phone service already records, scores and summarizes it, and posts the result onto the related Zendesk ticket as an internal note automatically.
The AI summary lands as an internal note (a private comment) on the related ticket, with structured detail on issue type, resolution, and customer sentiment, so the ticket reflects what was actually said on the call instead of a one-line recap.
Commitments and action items the AI hears on the call become a follow-up Task-type ticket linked to the original, with a due date, so the next step, whether a callback, a refund, or an escalation, is tracked in Zendesk instead of lost between calls.
Each call is matched to the End user record and their Organization, giving agents and managers the full conversation history on the customer without opening a single recording.
On every inbound and outbound call, Voipcom AI checks whether the caller already exists in Zendesk. If they do not, it creates a new End user automatically, so a forgotten CRM entry never quietly costs you a lead.
Switch on Smart Lead Gen and it goes further. The AI reads the conversation for the details that normally never make it into the CRM and writes them onto the new record for you, before anyone has to type a thing.
Nothing new to install for your reps. Voipcom AI reads the calls your system already captures.
An eight-dimension score, a clean summary, sentiment, key topics, and the action items, in seconds.
Written to the right record with follow-up Tasks, before the rep has finished their coffee.
Agents stop ending every call by typing up what happened. The summary, sentiment, and next steps are on the ticket as an internal note before they hang up, so documentation stops depending on how busy the queue is.
Voipcom AI scores every call against an eight-dimension coaching rubric and ranks your team on a weighted leaderboard. Managers see who to coach and why, with the exact moments quoted, right next to the Zendesk tickets they already work from.
When customer sentiment is captured on every call and posted to the ticket, frustrated accounts stop hiding in the queue. Managers can spot a souring relationship while there is still time to save it.
The Voipcom AI Chrome extension rides along too, keeping a read-only call panel beside Zendesk so agents see the summary and score without leaving the ticket they are working in.
Yes. Voipcom AI posts each call to Zendesk as a structured internal note on the related ticket, with issue type, resolution, and customer sentiment, matches it to the End user and their Organization, and creates a follow-up Task-type ticket from the action items on the call. It is available exclusively to Voipcom voice clients.
For each call, Voipcom AI writes the AI summary, key topics, and sentiment as an internal note on the related ticket, captures the issue type and resolution, links the call to the End user and Organization, and turns commitments and action items into a follow-up Task-type ticket with a due date.
Yes. On both inbound and outbound calls, Voipcom AI checks whether the caller already exists in Zendesk and creates a new End user if they do not. With Smart Lead Gen enabled, the AI also detects the caller name, email, phone, company, and reason for calling from the conversation and writes them onto the new record automatically.
No, and that is the point. Voipcom AI listens to the calls your phone service already records and posts the structured result onto the Zendesk ticket automatically, so call logging stops depending on whether an agent remembers to do it between tickets.
No. Any team that runs on Zendesk and takes calls benefits, from support to customer success to inside sales. Because every call is also scored on the eight-dimension coaching rubric, managers get a consistent quality signal across the whole team.
Voipcom AI is exclusively for Voipcom voice clients. Book a short demo and we will show it running on a real call and posting into a Zendesk ticket end to end.
Book a free 15-minute demo and watch it score a real call and drop the summary, sentiment, and follow-up Tasks straight into Zendesk. Exclusively for Voipcom voice clients.
Book a Free Demo