Built for MSPs & IT Providers

AI-Powered Calling for MSPs

Every support call becomes a structured ticket with the issue, the troubleshooting steps, and the resolution - pushed straight to Halo PSA. Detect frustration before it becomes an escalation.

Book a Free Demo See Use Cases
  • Cancel anytime
  • Your reps don't change anything
  • Works with your existing CRM
Overview
Last 30 days · All agents
Manager view
Calls
1,247
▲12%
Talk time
68h
▲8%
Avg quality
87/100
▲4%
Positive
73%
▼2%
Top agents
AgentCallsTalkQuality
Riley K.24714h94
Jordan M.21812h88
Avery P.19210h71
Sam D.1769h82
📊
See every call
Transcribed, summarized, scored. Searchable in seconds.
🎯
Coach every agent
8-dimension rubric, per-call coaching, weekly digest.
🚩
Catch every flag
29 built-in alerts, custom rules, evidence-backed.
★★★★★
100% 5-star verified Google reviews
Real customers, real conversations. Read every review on Google →
★★★★★

"The service I receive from Voipcom is top notch. Quick response and always have the answer. They don't waste anytime - just get the job done!"

W. Scott Lawler · Google
★★★★★

"Great phone system for our business! We love the features we get with Voipcom and wouldn't go back to Verizon again."

Tiffany Nedrow · Google
★★★★★

"Great product, great customer service. We've used the service for over a month now and we are still learning all the great options it offers. Easy to use. Transition from old system was seamless."

Dan Jackson · Google
★★★★★

"This team is so responsive! They are trustworthy, and have the best customer service! David is always helpful and great to work with!"

Karen Gil · Google
★★★★★

"Great customer service - even after 5:00 on a Friday, I got an immediate response and my issue was quickly resolved!"

Pam Molnar · Google
★★★★★

"The product is excellent & has far exceeded my expectations. My interactions with the team members at Voipcom has been exceptional and always very helpful!"

Heidi Spillmann · Google
★★★★★

"The service I receive from Voipcom is top notch. Quick response and always have the answer. They don't waste anytime - just get the job done!"

W. Scott Lawler · Google
★★★★★

"Great phone system for our business! We love the features we get with Voipcom and wouldn't go back to Verizon again."

Tiffany Nedrow · Google
★★★★★

"Great product, great customer service. We've used the service for over a month now and we are still learning all the great options it offers. Easy to use. Transition from old system was seamless."

Dan Jackson · Google
★★★★★

"This team is so responsive! They are trustworthy, and have the best customer service! David is always helpful and great to work with!"

Karen Gil · Google
★★★★★

"Great customer service - even after 5:00 on a Friday, I got an immediate response and my issue was quickly resolved!"

Pam Molnar · Google
★★★★★

"The product is excellent & has far exceeded my expectations. My interactions with the team members at Voipcom has been exceptional and always very helpful!"

Heidi Spillmann · Google
Built for msps & it providers

Voipcom AI knows how your industry actually runs.

MSP support calls are dense: ticket numbers, troubleshooting steps, software versions, escalation paths. Voipcom AI extracts all of it and creates the ticket in Halo PSA (or your PSA of choice) before the call even ends. Your techs document while they troubleshoot - not after, when they've forgotten half the details.

Use Cases

How MSPs & IT Providers use Voipcom AI

Real workflows our managed service provider customers automate every day.

Auto-Ticket Creation in Halo PSA

Inbound support calls auto-create tickets prefilled with the AI summary, detected issue type, and customer sentiment.

Troubleshooting Step Documentation

Every step the tech walks through gets logged. Future calls about the same issue get a head start.

Frustration & Escalation Detection

Sentiment scoring flags calls where the customer is heading toward escalation - alert your manager before it boils over.

Resolution Time Tracking

First-call resolution and time-to-fix get auto-tagged. Your KPIs roll up without manual ticket grooming.

SLA Compliance Insights

Automatically flag calls where SLA commitments were made or missed. Useful for QA and contract reviews.

Knowledge Base Generation

Recurring issues surface in your call data. Custom prompts can extract them as draft KB articles.

The Coaching Engine

Three layers of coaching. Per call, per agent, per week.

Voipcom doesn't stop at scoring a single call. It coaches each call with quoted evidence, synthesizes patterns across an agent's recent calls, and emails every manager a digest on Monday morning. All on the same uniform 8-dimension rubric.

Per-call coaching

Every call, coached with evidence.

Click any call → Voipcom returns strengths and growth areas, every point quoted from the transcript.

✓ Strengths
Confirmed budget early. Reflected customer's concern about implementation timing.
Growth area
Missed asking for budget commitment after positive signals.
Per-agent coaching

Cross-call patterns, not one-off feedback.

Voipcom reads the agent's recent calls and synthesizes patterns: themes, recurring strengths, recurring gaps.

Focus this week
Riley closes confidently on discovery but fades on price objections - run roleplay on the next 5 deals over $5k.
Weekly digest

Your Monday morning, written for you.

Every Monday 08:00, every manager gets a per-team digest. Wins, concerns, and the 3 calls that need their eyes.

247 calls · 73% positive · 4.9 ★
  • Avery P. set a new team record on empathy (96 avg)
  • 3 calls flagged for cancellation risk
  • Pricing objections trending up - team huddle?
Integrations MSPs & IT Providers use most

Voipcom AI works with 17+ CRMs. These are the ones managed service provider customers ask for first.

Freshdesk logo
Freshdesk
HubSpot logo
Hubspot
Zendesk logo
Zendesk
Halo PSA logo
Halo PSA

Plus the full integrations grid: Salesforce, HubSpot, Zoho, Clio, Freshdesk, VTiger, Zendesk, GoHighLevel, Microsoft Dynamics 365, Wealthbox, Halo PSA, ActiveCampaign, Pipedrive, Close, AgencyBloc, Acculynx. Don't see yours? We build custom integrations on a per-customer basis.

Talk to us about your stack →
Pricing

$30 per seat for most teams. Custom for the rest.

Most managed service provider teams sign up below for $30 per seat and are live this week. If you need a signed SLA, custom integrations, or you're rolling out to 50+ agents, we'll build a plan that fits.

Voipcom AI
$30
per seat / month, billed monthly
  • Every call transcribed and summarized
  • Action items, sentiment, and call scoring on every call
  • Manager overview with weekly briefing
  • Coaching engine (per-call, per-agent, weekly digest)
  • Weighted leaderboard with awards board
  • Competency heatmap (8-dimension rubric)
  • Ask Your Calls (natural-language search)
  • 29 built-in content alerts + custom rules
  • Email + PDF report delivery
  • Chrome extension for every rep
  • CRM sync (Salesforce, HubSpot, Zoho, Clio, more)
  • Email + chat support
Book a Free Demo
Month-to-month. Cancel anytime. No setup fee.
Voipcom AI Enterprise
Custom
tailored to your team
  • Everything in Voipcom AI, plus:
  • Signed SLA with uptime guarantee
  • Custom DPA and security review
  • Audit logs and admin access controls
  • Dedicated Customer Success Manager
  • White-glove onboarding and training
  • Custom CRM integrations built for you
  • Custom rubrics and scoring weights
  • Volume pricing for 50+ seats
  • Priority support
  • Annual billing available
Talk to Sales
For 50+ seats or strict compliance. Or call 480-571-4454.
Our Promise

No contracts. No setup fees. Cancel any month.

The AI runs on real compute the moment you process your first call, so money-back guarantees aren't on the table. Here's what is.

Month-to-month billing
Pay for what you use, not what you might use
No exit fees
Ever. The last month bills like the first.
No retention games
No save-call gauntlet, no friction

If we're not earning the seat, tell us and we'll cancel it.

See Voipcom AI for Your MSP

Book a 15-minute demo. We'll show a real support call auto-creating a Halo PSA ticket with summary, issue type, and sentiment - ready for your tech queue.

★★★★★

"The service I receive from Voipcom is top notch. Quick response and always have the answer. They don't waste anytime - just get the job done!"

W. Scott Lawler, Verified Google Review
Book a Free Demo